When I worked in product support for eHelp, Macromedia and Adobe, there was a common phrase that you would hear around the product support department.
It was RTFM.
In case you don't know what this stands for, it stands for Read The F***ing Manual.
One thing people who say this never realize is that nobody reads the manual, especially with software manuals. Software manuals are boring, and for most products (Articulate not included), are poorly written.
Good software shouldn't need an extensive manual, and if it does, users won't ever read it, and people will never figure out how to use the software.
It was RTFM.
In case you don't know what this stands for, it stands for Read The F***ing Manual.
One thing people who say this never realize is that nobody reads the manual, especially with software manuals. Software manuals are boring, and for most products (Articulate not included), are poorly written.
Good software shouldn't need an extensive manual, and if it does, users won't ever read it, and people will never figure out how to use the software.
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