Earlier this week I had a blog post on Handling Errors Gracefully that described some of the issues that I was having with OnTime. Well shortly after the blog posting I received a comment on the blog from Hamid Shojaee (founder of Axosoft) who asked for some more indepth feedback on my dislike of OnTime. Last night I sent a rather lengthy email to Hamid outlining some of my concerns about OnTime....and I must say, one thing that really, really impresses me about OnTime is that Hamid took the time to solicit this feedback, and also took the time to personally call me (and my manager) about the issue.

At Articulate we are extremely passionate about our software, and we take great pride in what we do. What Hamid demonstrated to me is that he, and others at OnTime are as passionate about their software as we are about ours (ok, maybe not as passionate, because we are damn passionate, but they are a close second). As I mentioned in my email to Hamid, we chose OnTime for a variety of reasons, and one of those reasons is that they are reliable and that they can provide proper support.

Hamid was also very helpful in doing his best to address our concerns, and suggesting other implementations that might fit our current work environment better.

So, in conclusion, I am really impressed with Hamid taking the time to address the concerns of his customers. We are working on trying out some of the suggestions given, and I will post more info on this topic as I try out the suggestions.